Last day to order for Christmas arrival - December 15

Product FAQ

What kind of payment do you take?

We accept credit card payments including Discover, Visa, Master Card and American Express. You may also pay via Paypal or Apple Pay. If you are having problems with your order, please email retailer@jaqjaqbird.com.

All order information is protected using SSL technology and is encrypted when transmitted through our website.

Do you offer international shipping?  

Of course! We ship USPS, UPS, Fedex and have our own international shipping account. Please email retailer@jaqjaqbird.com for special international rate inquiries, otherwise your total will automatically calculate your rate during your checkout. All international orders ordered through www.jaqjaqbird.com ship from the USA.

What is your return & exchange policy?

All sales from Jaq Jaq Bird are final. However, we want you to be happy with your purchase! If you are not completely satisfied with your order, please contact us at retailer@jaqjaqbird.com or (415) 944-9138.

All products purchased at a discount are final sale.  We cannot accept returns on used products unless proven defective.

Does Jaq Jaq Bird do custom work?

Jaq Jaq Bird® is available for both private and commercial projects. We work with different companies on exclusive prints and private labeling. Please email retailer@jaqjaqbird.com to inquire about custom work. 

 

Product FAQ

1. What makes Jaq Jaq Bird® unique?

Jaq Jaq Bird® is the original creator of ButterStix®. Our innovative, sustainable product line encourages unplugged creativity for both children and adults alike!

A. Our patented ButterStix® are truly one of a kind. Zero-dust. Mess-free. They are food safe so you can use it on dishes, glasses, containers, lunchboxes etc. ButterStix® work on our entire sustainable collection of erasable products and most non-porous surfaces such as dry erase boards, chalk boards, walls, etc. Of course, please always test ButterStix® in a small area of any surface before applying to any non-JJB surfaces. ButterStix® are not just meant for creative kids, but serious artists illustrate with ButterStix® which glide on like a pastel or can be used with a paintbrush and water for a watercolor technique. 

B. Our Baby Essentials and some of our art products are made with exclusive coating for Jaq Jaq Bird®, PoetiCoat™ which is a water & stain resistant coating that is weaved into the fibers of our fabric construction. It does not fade or crack. In fact, it's barely noticeable. FDA approved (except the Perfect Wet Pouch™ which has an inner lining), our coating is BPA, PVC & phthalate free. Machine washable, and dishwasher safe (snack pouch). Don't be fooled by the lightweight fabric - it's sturdy, marked by staying power.

 

2. Can I use traditional chalks on Jaq Jaq Bird erasable products?

Yes, you can use a traditional chalk on our products, please just don't use side-walk chalks as they will scratch our product surfaces. But, trust us, once you try ButterStix®, you won't go back!

 

3. Help! ButterStix® will not erase!

Because ButterStix® have no dust, they may leave "ghost marks" from the oil within the ingredients. You can "cure" the Jaq Jaq Bird® products by smearing traditional white chalk across them and erase with a dry cloth, followed by the ButterStix® application. Please note, ButterStix® will "ghost" from time to time, but this is a normal, especially after using the chalks repeatedly on the same surface.  A damp "magic eraser" can also be used to wipe away ghosting. Always test ButterStix® in a small area before applying to any non-JJB surfaces. 

 

 5. Are your ButterStix® and erasable collection patented?

Our erasable books have been submitted for both the USA and international utility patent. Our ButterStix® are patented in the USA and in process for international patent.

 

We ask that you please respect our creative journey, and please do not copy our products.  Support small businesses, like Jaq Jaq Bird®, by shopping and working with us, not against us. We love to collaborate with other brands, so please reach out to retailer@jaqjaqbird.com.