Come see us at Playtime Paris 1-3July and Playtime Berlin 5-6 July

FAQ

What kind of payment do you take?

You can purchase our products in our web store. We accept credit card payments using  Discover, Visa, Master Card, and American Express on our website. You can also pay via Paypal. If you are having problems with your order, please email/text us and we will respond pretty quickly. You can also email your order with your Paypal email and we will request a Paypal money request.

All order information is protected using SSL technology and is encrypted when transmitted through our website. Alternatively, we can also take your order over the phone. Call or text us at 703.594.1723 between the hours of 10am and 5pm CST Monday - Friday. You can also chat with us on when the chat box is on. 

Do you ship international?  

Yes, we ship USPS, UPS, Fedex, even your own shipping account for international orders. Please email retailer@jaqjaqbird.com for rates but it should automatically calculate rates during your checkout on our website if your order online. Please note all international orders ship from USA. IF you are in the EU, please order directly from your country's distributor information listed here.  If you order from this website, it will ship from the USA.

What is your return and exchange policy?

All sales from Jaq Jaq Bird are final. However, we want you to be happy with your purchase! If you are not completely satisfied with your order, please contact us retailer@jaqjaqbird.com or 415-944-9138. You may cancel your order the day of the purchase provided it’s before 12pm CST. Please call us for cancellation requests.

Does Jaq Jaq Bird do custom work?

Jaq Jaq Bird is available for both private and commercial projects. We work with different companies on exclusive prints and private labeling. Please email us at sales@jaqjaqbird.com. 

 

FAQ on Products

1. What is different about Jaq Jaq Bird?

It's all in our innovative products!

A. Our baby essentials and some of our art products are made with exclusive coating for Jaq Jaq Bird®, PoetiCoat™ which is a water & stain resistant coating that is weaved into the fibers of our fabric construction. It does not fade or crack. In fact, it's barely noticeable. FDA approved (except the Perfect Wet Pouch™ which has an inner lining), our coating is BPA, PVC & phthalate free. Machine washable, and dishwasher safe,(snack pouch) don't be fooled by the lightweight fabric: it's sturdy, marked by staying power.

B. Chalks: ButterStix™ patented is truly one of its kind, it has zero-dust. It is food safe so you can use it on dishes, glasses, containers, lunchboxes etc. Works on most non-porous surface such as dry erase boards, chalk boards, walls, etc. Of course it works on all our chalk related products such as the Chalk Table Runner™, Chalk A Doodle Book ™, The Original Chalk Mat™. It is not meant to be only for kids, but serious artists use our chalks too. 

2. Can I use traditional chalks on Jaq Jaq Bird Chalk related products?

Yes! you can use traditional chalks on our products, just don't use side-walk chalks because they will scratch the surface. But, be forewarned,  once you use ButterStix™, you won't want to go back!

3. Help! ButterStix™ will not erase!

Because The ButterStix® has no dust, it  might leave  "ghost chalk marks" from the oil that is contained in the chalk. You can "cure" the Chalk Table Runner™ by smearing traditional white chalk across the Runner and erase with a dry cloth, then try it with our chalks. Please note, ButterStix® will "ghost" from time to time, but this is a normal, especially after using the chalks repeatedly on the same surface.

When used on Chalkboard Paint or Chalkboard Painted surfaces, Butterstix® can leave a permanent "shadowing" when removed. Although depending on the surface, it can sometimes be removed completely with a Magic Eraser, (sold with our Gray Chalk Table Runner) sometimes it will permanently leave a remnant of your project. Nowadays, there are many different types of decorative "chalkboards". As many would seem as if they are non-porous, unless the fame is actually some material like a slate or metal, most likely they have been covered with a chalkboard paint-like material at the manufacturer. Therefore, it almost always can leave the shadowing behind. Please keep that in mind if you use them in your home.

 5. Is your ButterStix® and Chalk Books patented?

Chalk Books has been submitted for utility patent in USA and internationally. Yes, on the Butterstix® it sure is and we are in the middle of receiving our international patent. So please respect this small mom & pop business and don't try to copy the product because it took us many years, sweat and tears to improve and perfect it, we ask you to respect small businesses like Jaq Jaq Bird by supporting  and working with us: we love to collaborate with other brands and companies so please contact us for any product inquiries at: retailer(at)jaqjaqbird(dot) com